Privacy and cookie policy

Privacy Policy

Last updated: 13 August 2026

1. Controller

Remembr B.V., established in Utrecht, the Netherlands, is the data controller as referred to in the General Data Protection Regulation (GDPR).

Contact:
info@remembr.com

2. Personal data we process

We only process personal data that is necessary for the functioning of the service.

This may include:

  • name

  • email address

  • account credentials

  • optional profile information provided by the user

  • content uploaded by the user, including text, photos, videos and comments

  • usage data relating to interaction with the platform

  • technical data, such as IP address, browser type and device information, where necessary

  • payment-related data required for administration and billing

3. Purpose and legal basis of processing

We process personal data for the following purposes:

I. Performance of the agreement

  • creating and managing user accounts

  • providing access to the platform

  • enabling the creation and management of memorial pages

II. Legitimate interest

  • ensuring the security of the platform

  • preventing fraud and misuse

  • maintaining and improving the service

III. Legal obligation

  • compliance with tax and administrative obligations

Personal data is not used for advertising, profiling or sale to third parties.

4. Sharing of personal data

Remembr does not sell or share personal data with third parties.

Data is only shared where necessary:

  • with service providers acting on behalf of Remembr. (data processors)

  • to comply with legal obligations

All processors act under agreements ensuring adequate data protection.

5. Retention periods

Personal data is retained no longer than necessary.

  • account data: for as long as the account is active

  • user content: until deleted by the user or removed

  • financial and transaction data: 7 years (legal obligation)

  • technical backups: retained temporarily for continuity purposes

6. Public and private content

Users determine whether a memorial page is public or private.

  • public pages may be accessible to anyone, including non-users and search engines

  • private pages are only accessible to invited users

Users remain responsible for the content they choose to make public.

7. Rights of data subjects

Users have the right to:

  • access their personal data

  • request correction of inaccurate data

  • request deletion of their data

  • object to processing

  • request restriction of processing

  • request data portability

Requests can be submitted via info@remembr.com

8. Security

Remembr takes appropriate technical and organisational measures to protect personal data against:

  • loss

  • unauthorised access

  • unlawful processing

9. Complaints

Users have the right to lodge a complaint with the competent supervisory authority in your country of residence.

10. Changes

Remembr. reserves the right to amend this privacy policy.

The most recent version is always published on the website.

Cookie Policy

Last updated: 13 August 2026

1. Use of cookies

Remembr. uses only:

  • functional cookies

  • analytical cookies

No advertising or tracking cookies are used.

2. Functional cookies

Functional cookies are necessary for the proper functioning of the website.

These cookies are used for:

  • login authentication

  • security purposes

  • storing user preferences

  • ensuring correct operation of the platform

These cookies do not require consent where permitted by law.

3. Analytical cookies (Google Analytics)

Remembr. uses Google Analytics to analyse the use of the website and improve performance.

Google Analytics is configured in a privacy-friendly manner:

  • IP addresses are anonymised

  • data sharing with Google is disabled

  • a data processing agreement has been concluded with Google

These cookies are used solely for statistical analysis and improvement of the service.

4. No tracking or advertising cookies

Remembr. does not use:

  • advertising cookies

  • tracking cookies

  • third-party marketing pixels

  • cross-site tracking technologies

5. Managing cookies

Users can manage or delete cookies through their browser settings.

Disabling cookies may affect the functionality of the website.

6. Changes

Remembr. may update this cookie policy from time to time.

The most recent version is always available on the website.